Patient Information

Appointments

To establish yourself as a patient with Solas Health, please call our office at (910) 295.7246. For your first appointment, please arrive 20 minutes early to check in and complete all necessary paperwork. To save time, these forms are available online by clicking New Patient.

Solas Health is committed to providing quality care to our patients. To ensure timely continued care, we encourage patients to schedule appointments well in advance of follow-up due dates, as we book up quickly. When calling for an appointment, please provide your name, phone number, reason for visit, and updated insurance information.

If you are unable to make a scheduled appointment, we ask that you call to cancel your appointment at least 24 hours in advance. This will allow us to offer that time to another patient in need of care.

While we strive to schedule appointments appropriately, emergencies can occur in specialty medicine, and our physicians will give their patients the time they require. For this reason, we kindly request your patience and understanding should a delay or rescheduling be necessary on your appointment date.

 

Billing

We ask that you always bring your current health insurance card with you to every appointment. Please notify us at time of check-in if any changes in insurance, address, telephone, or family status. Please remember that we must receive your billing information at the time of each visit in order to meet claim submission guidelines set by your insurance plan.

Co-pay/Coinsurance: We are required by our insurance contracts to collect all co-pays and other patient responsible amounts, at the time of service.

Deductibles: If you have not met your deductible, we will estimate the expected insurance payment for your visit and request that amount at check-in. Please note this is only an estimate and you may receive a statement with remaining balance after your visit.

Returned Checks: There is a $25.00 fee for any checks returned by the bank.

Statements: If you have a balance on your account, we will send you a statement. It will show separately the previous balance, any new charges to the account, and any payment or credits applied to your account during the month.

Payments: Unless other arrangements are approved by the billing department in writing, the balance on your statement is due and payable once the statement is issued, and is past due after 30 days. Payments can be made by calling the billing department at (910) 295.7246 ext. 5, or they can be mailed to can be to:

Solas Health, PLLC
285 Olmsted Blvd, Suite 1
Pinehurst, NC 28374

If you have any questions regarding your account balance, please call (910) 295.7246, ext.5 for assistance.

 

Prescriptions

Refills of opioids and other narcotics can only be made at your scheduled office visit.

For all other medication refills, please contact your pharmacy and have them fax the request to (910) 222.3168. Requests received after 3:00pm will be processed the following business day.

 

Referrals

Some insurance carriers require that a patient obtain a referral from their primary care physician in order for the insurance to pay for care by a specialist physician. Most insurance carriers do not require a referral, but if yours does it is your responsibility to ensure that the referral is in effect prior to visiting our office. Some referrals are good for 6 months to 1 year, others require referrals per visit. If your insurance company authorizes a referral yearly, it is your responsibility to update that referral

 

Authorizations

Certain insurance companies mandate authorization for some services. These can include procedures, radiology and laboratory services, and even medications. When an authorization is needed, our office submits this request to the patient’s insurance company. Once they receive this request we must wait for their approval or denial. Traditionally this takes between one and 14 business days.

 

Procedures

If you are scheduled for a procedure, you will be required to have driver take you home after your visit. Should you come to your appointment without a driver, your procedure will be rescheduled.

If you are currently taking Plavix or Coumadin, you will be required to stop taking your medication 7 days prior to your procedure. You will also need to have a PT/INR lab test done before your procedure.

 

Medical Records

Per HIPAA guidelines, copies of medical records must be requested in writing. To ensure privacy, a medical records release form must be completed prior to receipt of the requested information.

All patients can request a copy of their medical records one time, free of charge. Should additional copies be requested, a fee may be charged. By law, medical offices have up to 30 days to provide requested records. However, our patient representatives put forth every effort to respond these requests within days of receipt.

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